What we collect, why we collect it, and when we keep it.

This page explains how UD Camera Rent & Store handles account details, rental verification records, bookings, payment files and store enquiries in a practical and limited way.

Why this matters

We collect only what is needed to operate safely and support the order.

Camera rentals involve high-value gear, identity checks, payment review and collection coordination. Because of that, some customer records are required before a rental can be approved. Store browsing and ordinary enquiries do not require the same level of personal verification, but contact details may still be used to answer questions and confirm manual stock requests.

We do not sell customer verification files or use them for unrelated advertising. Access is limited to the team members handling account approval, payment review, booking confirmation, store coordination and customer support.

Information we collect

We may collect your email address, password, contact numbers, address details, booking history, payment slips, store enquiry details, and rental verification files such as profile picture, selfie, identity document images and billing proof.

Why we collect it

We use this information to create accounts, verify eligibility to rent, review payments, prepare the correct gear, coordinate pickup and return, answer store enquiries, prevent fraud and maintain a basic operational record of important actions.

How long we keep files

Approved KYC files are kept only while the related customer account remains active for rental operations. If the account becomes inactive or must be re-opened later, those private verification files can be removed and fresh verification may be required before a future rental.

Who can access it

Private documents are not public. Access is restricted to the account owner and authorised administrators. Sensitive actions, including private-file review and critical approval steps, may be recorded in the internal activity history for accountability.

Rental verification is separate from store enquiries

Identity verification is required for rental approval because equipment leaves our control. Ordinary store browsing or accessory enquiries do not use the same KYC process unless the order is tied to a rental request.

Payment and booking records

Payment slips and booking details are used to review transfers, confirm orders, generate invoices and support customer service. Accounting and dispute-related records may be retained longer where business operations require it.

Updates and corrections

You can update some account details through your customer account. Changes to trust-sensitive details may trigger a new admin review before the account returns to verified rental status.

Third-party infrastructure

We may use external services for email delivery, secure private-file storage, maps and website hosting. Those providers are used only to operate the platform and related communications.

Need help?

Ask the team before submitting sensitive documents.

If anything in this privacy policy is unclear, contact us before sending verification files or payment proof and we will explain what is actually required.

Contact the team