Everything you need to know before you rent or buy.
From booking and verification to store enquiries and collection, this page covers the questions customers ask most often before placing an order.
Start here for the essentials, then contact our team for anything more specific.
Contact the teamHow do I place a rental booking?
Select the equipment you need, add it to the rental cart, set your pickup and return time at checkout, upload the payment slip and submit the request. Your booking is confirmed only after our team reviews payment, schedule and item availability.
Do I need verification before renting?
Yes. Identity verification is required for rental customers because equipment leaves our control during the booking period. This helps us protect both the business and the customer handling the order.
Can I buy store items and rent equipment through the same business?
Yes. Rentals and store items are handled by the same team. Rental bookings go through account verification and approval, while store purchases are confirmed manually so we can check stock and product suitability before finalising the order.
What does the rental total include?
The quoted total covers the selected equipment and the approved rental period. Extra charges apply only when there is an approved extension, overdue return, missing accessory, damage, loss or another issue covered by the rental agreement.
When is a rental booking officially confirmed?
A booking is confirmed after we verify the payment, review the requested schedule and confirm that the equipment is available for the selected period. Until then, the booking remains pending.
Where do I collect the equipment?
Standard collection is arranged through our Panadura & Chilaw pickup points. Please confirm the exact branch and collection time with the team in advance, especially for early pickups or event-day schedules.
What should I bring when collecting a booking?
Please bring your booking reference and a valid photo ID. In most cases, the account holder or approved renter should be present at the time of collection unless another arrangement has been confirmed earlier.
Can I change, cancel or extend a booking?
Yes, but every change is reviewed manually. Contact us as early as possible for date changes or cancellations, and request extensions before your original return time so we can check availability for the next schedule.
What happens if equipment is returned late, damaged or incomplete?
Please inform us immediately. Late returns, missing accessories, damage or loss may result in additional charges depending on the condition of the item and the terms of the rental agreement.
How do store purchases work?
The store section helps you browse the available range, but orders are still confirmed directly with our team. This allows us to check current stock, answer compatibility questions and make sure you are buying the correct item for your setup.
Can your team help me choose the right equipment or accessories?
Yes. If you share your camera system, shoot type, dates and what you are trying to achieve, we can guide you toward a practical rental package or store item shortlist before you place the order.